Service Ontario Offering Appointment Booking to Help Alleviate Wait Times

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Customers can now book appointments online for in-person services at select locations

November 27, 2020

Government and Consumer Services


TORONTO — To help reduce wait times and manage customer flow, ServiceOntario is now offering appointment booking at 42 of its busiest locations. Appointments will minimize lineups and wait times for customers and help staff to safely facilitate services that need to be completed in-person.

Due to the risks associated with COVID-19, it is strongly recommended that customers continue to access services available online and only book an in-person appointment if necessary. For transactions that need to be completed in-person, appointments can be booked up to two weeks in advance at

"By offering appointment booking and online options, we aim to make renewals and other key services easier and safer for customers and staff at ServiceOntario," said Lisa Thompson, Minister of Government and Consumer Services. "I encourage Ontarians to take advantage of these options to save time, make headway on to-do lists, and help protect our communities."

ServiceOntario centres offering appointment booking:

  1. Aurora: Bloomington and Yonge
  2. Aylmer: John and Progress
  3. Barrie: Simcoe and Mary
  4. Belleville: Front and Bridge
  5. Brampton: Gateway and Summerlea
  6. Brampton: Wexford and Hurontario
  7. Brockville: King and Market
  8. Burlington: Brant and North Service
  9. Chatham: Grand and Mitchener
  10. Cornwall: Brookdale and Fourteenth
  11. Dresden: St. George and Main
  12. Dubreuilville: Des Pins and Épinettes
  13. Georgetown: Marketplace Mall
  14. Guelph: Stone Road and Gordon
  15. Hamilton: King and MacNab
  16. Kemptville: Campus and Concession
  17. Kingston: Division and Dalton
  18. Kitchener: Duke and Ontario
  19. Lindsay: Kent and Angeline
  20. Lively: Regional Rd 24 and Jacobson
  21. London: Dundas and Talbot
  22. Massey: Sauble and Imperial
  23. Milton: Highpoint and Regional Rd 25
  24. Mississauga: Westdale Mall
  25. Napanee: Snow and Advance
  26. Oakville: North Service and Dorval
  27. Orangeville: Broadway and 4th
  28. Ottawa: Bank and Alta Vista
  29. Ottawa: Main and Casleton Cathcart
  30. Ottawa: Merivale and Slack
  31. Ottawa: Ottawa City Hall
  32. Renfrew: Plaunt and Prince
  33. St. Catharines: St. Paul and Carlisle
  34. Toronto: Bay and College
  35. Toronto: Bloor and Islington
  36. Toronto: Cedarbrae Mall
  37. Toronto: Leslie and Lake Shore
  38. Toronto: Sheppard and Doris
  39. Toronto: Sheppard and Kodiak
  40. Welland: Niagara and Thorold
  41. Whitby: Rossland and Civic Centre  
  42. Windsor: McDougall and University

Quick Facts

  • Over 40 of the most common transactions – like driver’s licence and licence plate sticker renewals - are available 24/7 at
  • All necessary supporting documents should be brought to the appointment. A list of required documents can be found on the product page for each service. Visit to find the service(s) you need.
  • Those who need to go to a ServiceOntario centre should complete the COVID-19 screeningbefore arriving. When in a centre, maintain at least two meters from other people to help limit the spread of COVID-19, as well as follow the province-wide mandatory mask policy for indoor public places.

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